The Disney Adventure, which is homeported in Singapore at Marina Bay Cruise Centre, has implemented a delivery charge for in-room dining orders, starting from the June 4 sailing.
The policy update went out to guest-facing communication channels such as the Disney Cruise Line website, Navigator App and emails on May 28.
While food remains complimentary, guests will be charged a US$5 (S$6.40) delivery fee per room service order delivered to their staterooms. The fee is subject to 18 per cent gratuity that is automatically added.
The delivery fee is waived for concierge guests and continental breakfast card orders. For continental breakfast card orders, guests are required to place the hang tags on their doors before 3am to get the delivery fee waived.
A line under Disney Cruise Line’s website regarding 24-hour room service for the Disney Adventure reads: “Fees may apply for certain items and deliveries. A gratuity is at your discretion.”
The Disney Adventure is the first ship in the Disney Cruise Line fleet to charge a room service delivery charge.
According to checks by AsiaOne, the Disney Adventure has also been removed from the Disney Cruise Line Room Service webpage.
Other changes Disney Adventure recently made is decreasing the age limit for Palo Trattoria. Now, guests 10 years and above will be able to dine at the restaurant, while previously, the age limit was 18 years and above.
The rest of the Palo Trattoria branches in the Disney Cruise Line fleet remain an adults-only venue where guests have to be 18 years old and above.
On social media platforms such as Reddit, netizens lamented the delivery fee implementation.
Some speculated that the new rule charge was introduced to address food wastage onboard the Disney Adventure.
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Other suggested that passengers have been “abusing the system”.
One netizen also pointed out that while it is not a good look for Disney, it reflects poorly on the passengers as well.
“We are misbehaving so Disney had to implement things that they’ve never done for other ships,” they wrote.
Disney Adventure, which can accommodate up to 6,700 passengers, had embarked on its maiden voyage on March 10.
AsiaOne has reached out to Disney Cruise Line for more details.
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melissateo@asiaone.com
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